Account Manager - Activation

À propos

Agicap is a group of entrepreneurial minds united by a love of helping businesses grow, a passion for problem-solving, and a soft spot for cash flow.

Agicap is fundamentally rethinking the way businesses plan and manage one of their biggest pain points, naturally cash flow, that by centralising their bank accounts and their management and forecasting tools, to allow leaders to focus their efforts on the fundamental essentials: analysis and decision-making.

Agicap is 100% intuitive digital cash flow forecasting and management software, for modern businesses that want to know exactly what their financial future holds and how to optimise it. Cashflow forecasting and management is the gateway to financial decision-making. Whether you want to hire a team member, open an extra office, invest in new equipment or simply pay an upcoming bill it’s important to know you have the cash to afford it.

Agicap lets you make data driven decisions.. It is an easy to use but complex Business Management System which lets you drive your company and team performance All from one place, even from home office.

Founded in 2016, right in the heart of the city of Lyon. From 3 founders, with more than $121 million raised since 2019, they have grown to be more than 550 people strong across Lyon, Berlin, Paris, Milan and Barcelona, (soon to be many more)!

Agicap is the number one solution that is helping more than 6000 businesses across Europe, have better cash flow habits and a firm grasp on the future of their business, in industries such as retail, hospitality and manufacturing.

Descriptif du poste

Within the Customer Success team, the mission of the Account Manager is to ensure that Agicap delivers the expected added value to our clients when they subscribe to the tool.

The Account Manager engages with clients right after their training to guarantee them the best experience throughout their customer journey.

The AM team is divided into two specializations:

- Activation (To deliver the expected return on investment, ensuring the proper use of the tool by our clients)

- Generalist role, in charge of the expansion (Growing our clients by addressing new needs and thus generating upsell) and the retention (To handle complex situations and ensure that our clients do not leave us for the wrong reasons).

Your mission as an AM Activation:

You are responsible for:

  • Defining and implementing a tailored activation strategy for each client (resolving complex issues, setting up configurations to meet new needs, etc.).

  • Ensuring that Agicap creates maximum value for them and realizes their return on investment (ROI).

  • Maintaining and developing the use of the solution and new features among our clients.

  • Actively participating in the identification and qualification of upsell opportunities and recommendations.

  • Helping business leaders manage their companies.

  • Contributing directly to the development of our product by conveying client feedback to the technical and product teams: you are the voice of the client.

  • Sharing your expertise and ideas to improve team performance.

Profil recherché

  • You have a degree from a top business school (Master's level, Bac+5).

  • You have strong customer relationship skills: you have 2-3 years of experience in customer relations (ideally as a Customer Success Manager in SaaS, with experience in FinTech being a bonus).

  • Or you have strong financial skills: you have 1-3 years of experience in financial audit, management control, or in implementing financial tools (such as ERP accounting, management, or treasury systems).

  • You have an excellent level of French and are able to lead full business conversations

  • You are capable of multitasking and managing changing priorities within tight deadlines.

  • You enjoy challenges and strive to exceed your goals.

  • You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them.

  • You love advising, arguing, and convincing.

Ce que nous offrons:

  • An attractive salary

  • Swile meal vouchers

  • New 1000 m² offices at Gare de Vaise (Lyon)

  • A highly educational and empowering entrepreneurial environment with a lot of autonomy

  • A daily challenge working with SME leaders and CEOs

  • A dynamic and passionate work atmosphere with a true team spirit to help Agicap take off in France and then internationally

Process de recrutement

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Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Lyon
  • Niveau d'études : Bac +5 / Master
  • Expérience : > 1 an
  • Télétravail ponctuel autorisé
  • Salaire : entre 37000€ et 45000€ / an
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