Insurance Project Manager Intern

About

Launched in November 2014 by Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. 

Why? Refurbished tech helps lower our collective environmental impact.
We have indeed contributed to avoid the production of more than 1M  tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Job Description

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us? 

The B2C services team at Back Market is responsible for creating, developing and rolling out new innovative services and cool features for our end-customers all over the world. Within this department, the Insurance Team is supporting the business by ensuring that our insurance offers answer our customers needs while being the best-in-class in terms of operational excellence. 

As an Insurance Project Manager Intern, you will work within the B2C Services Team. You will improve customers’ funnel/claim journey, launch new added-value features and make sure our current offer meets local customers' expectations and requirements.

Your Mission (If You Accept It):⭐

  • Monitor the performance of active countries (revenue & customer experience) on Tableau & create reports and share suggestions of weekly action plans.
  • Improve the NPS and the claim management process along with the Care Team to provide the best in class customer experience. 
  • Launch new features to our insurance offer to ensure our offer is cooler than Apple Care.
  • Ensure our current offer meets local customers’ expectations & requirements (cross-team work with marketing & product teams and handle relations with local partners). 
  • Roll out new services or new pricing (cross-team work with Country managers, legal teams, product, etc)
  • Work on the new range of Business-to-Customer premium services to increase customer conversion and loyalty

    • You’re At The Right Place If: 🥇

  • Looking for a 6-month internship 
  • English and French are no-brainers (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
  • Strong analytical skills (Pack Office - Excel and PowerPoint skills)
  • Strong organizational and project management skills (communication skills and data-driven)
  • You are proactive, have team spirit, and a high capacity to federate and work with transversal teams
  • Experience in fintech or insurtech is a plus, but not mandatory

    • About this internship:📜

  • Starting date: July 2025
  • Duration: 6 months Full-time internship (35h/week - Monday to Friday)
  • Location: Paris, France
  • Requirement: You must have an internship agreement provided by your French school.

    • Recruitment Process:📅

  • Video-call Interview with the Talent Acquisition Specialist
  • Live Case Study + Skills fit interview with the direct manager
  • Cultural fit interview with another person in the team

    • WHY SHOULD YOU JOIN US ? ✌🏼

    At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

    No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: 

    - A mission driven work environment where your day to day makes an impact on the planet. Seriously.

    - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. 

    - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. 

    At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. 

    We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. 

    If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

    Additional Information

    • Contract Type: Internship
    • Location: Paris
    Apply Now

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