About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
Contribute to the evolution of global communication at BlaBlaCar. You will support the LLM Translation Quality Project, building a scalable, language-agnostic engine that automates and elevates our content across 20+ languages. From defining AI translation quality standards to auditing LLM output, you will bridge the gap between customer-centric content and AI automation, ensuring our support platform is both technologically advanced and human-centric.
This is a four-month fixed-term contract running from June to October
Your responsibilities
-
LLM Translation Quality Project: Contribute to the design, build and implementation of a language agnostic LLM process, including translation quality reviews and content reorganisation.
-
Content creation and localisation: Research and produce core content for support channels and manage localisation into 20 languages using AI-driven workflows.
-
End-to-End content projects: Lead the entire content project lifecycle, from initial conception to stakeholder implementation.
-
AI: Co-develop prompts and AI agents for our tools. Track key metrics to measure the impact of AI and ensure continuous model improvement.
Required Qualifications:
-
Exceptional written and verbal communication skills in English.
-
Proven experience managing content across multiple languages and markets.
-
A strong understanding of and hands-on experience with AI tools, with a genuine curiosity for building and testing new AI agents.
-
Adaptable and resourceful, with the proven ability to learn and master new software and tools quickly.
-
A strong sense of ownership and the ability to prioritise tasks effectively to meet business goals.
-
Highly organised, structured, and detail-oriented in your approach to content and project management.
Preferred Qualifications:
- A background in translation, linguistics, or similar.
-
French language skills are a plus.
- Previous experience writing content for a customer service or community support audience.
What we have to offer
- Hybrid status for this role : 2-3 days at the Office
- 4 additional weeks on top of legal maternity/paternity leaves
- 50% healthcare coverage (Alan)
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- 1 day off per year to test our product
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
