We are seeking a proactive, driven, and methodical Account Manager to play a key role in our client journey. You will work with clients of different sizes (MidMarket and Enterprise), from diverse industries, and across global markets (mostly in Europe and North America but also in Asia, in Latin America, in Australia).
You will join a team of 3 Account Managers and collaborate closely with the French and American Account Executives and Customer Success Managers (about 25 people), as well as Sales Engineers, Product Managers, and others.
Your mission will be to:
Field all expansion opportunities and renewal processes for your portfolio, working closely with your partners on the CSM team to understand potential new value areas.
Present and sell our products and services to your accounts, including facilitating demos and running presentations with C-level executives.
Leverage our marketing efforts to create a compelling value proposition with insights into how your respective accounts can maximize their relationship with GitGuardian.
Collaborate with adjoining teams to strategize on your sales approach.
Update and maintain client activity details in our CRM for accurate forecasting and leadership’s visibility.
Maintain a deep understanding of our competitive landscape and your customer’s needs.
Occasional travel to (key) client accounts and some external events as appropriate (we anticipate approximately 10-15% travel)
Deliver accurate and timely sales forecasts and management reporting using Hubspot, Tableau as well as Gong, Apollo.io.
Your success is tied to our customers’ success. We see Account Managers as people who nurture the customers relationship all along. You’ll help them achieve their desired outcomes and by being present through the client’s GitGuardian journey, renewals / upsells / cross-sells will naturally follow. You see each interaction with your customers as an opportunity to help them, gain their trust and understand their needs.
