Client Ops - Chargé(e) de Facturation

À propos

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over 800,000 freelancers and over 70,000 clients, ranging from Small and medium-sized enterprises to large corporations. We’re more than just a connector. Our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more. It’s all about giving both freelancers and companies choice and added peace of mind so that every experience on Malt is nothing less than (inter)stellar.

Malt is also…

  • a tech company with a human approach

  • a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.

  • committed to creating a safe and inclusive space where every employee can thrive both personally and professionally.

  • committed to equality and diversity (50% of people managers are women)

  • a company with strong career path policies allowing all Malters to develop and grow equally

  • backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs, and BPI France

Join us on Planet Malt, we need you to help us write this next chapter!🪐

Descriptif du poste

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries

- A culture that champions equality (50% of our Comex are women) and inclusive growth

- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI

- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career  🔭

En rejoignant l’équipe Client Operations au sein du department Finance, tu travailleras en étroite collaboration avec nos clients ainsi que nos commerciaux et nos équipes techniques sur les sujets d'administration des ventes.

Ton rôle sera d'assurer tout le cycle Order/Procure to Cash et optimiser les process liés à la facturation de nos clients afin de permettre un recouvrement des paiements dans les délais.

Key responsibilities ✨

Gestion de l’activité Order to Cash :

  • Réceptionner les bons de commande des clients, assurer le bon lien avec les prestations et suivre leur consommation pour anticiper des sur-consommations
  • Gérer de manière proactive le processus de facturation de nos différents comptes
  • S'assurer que les factures sont opportunes, précises et complètes, conformément à notre modèle et aux attentes du client.
  • Collaborer avec les autres départements pour assurer l'exactitude de la facturation: comptabilité, sales, légal
  • Gérer le support aux clients sur des problématiques de bons de commande, facturation / paiement et gestion de la facturation spécifique hors plateforme (avoirs, factures HBO)
  •  Réconciliation des paiements clients et relance des avis de paiement
  • Recouvrement des factures dues, échues et assurer un délai de règlement respecté
  • Innovation / Automatisation des processus :

  • Identification et remontée des goulots d’étranglement dans les processus financiers actuels qui provoquent des frictions côté clients/freelances et entraînent des tâches manuelles à faible valeur ajoutée (gestion de factures / avoirs, envoi de factures en manuel, etc.)
  • About you 🧑‍🚀

  • Une première expérience avec des problématiques de finance opérationnelle, idéalement en start-up ou plateforme B2B
  • Rigoureux(se), autonome et très organisé(e) 
  • Attitude positive & constructive
  • Approche créative de la résolution de problèmes
  • Solides compétences en Excel et en matière de planification et d'organisation
  • Maîtrise complète du français et niveau entièrement professionnel en anglais, et à l’aise dans un environnement international et anglophone
  • Motivé(e) à faire évoluer une plateforme qui fera 1 milliards d’euros en 2024 !
  • How to join the mission? 🚀

  • Premier échange avec un(e) Talent Acquisition Manager
  • Entretien avec un(e) de nos Team Lead Client Operations
  • Business case à compléter sur place (Excel / Mise en situation) avec deux membres de l'équipe Finance leadership
  • Prise de références professionnelles
  • Entretien final avec un membre du Leadership Team
  • Malt is the perfect space to thrive personally and professionally 💫

    - Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris

    - Equity: Every Malter is entitled to stock options 

    - Lunch vouchers (legal benefit): €9/day on your Swile card

    - Transportation (legal benefit): 50% reimbursement (any type of transport)

    - Healthcare insurance (legal benefit) 

    - RTT: From 8 to 12 days off per year

    - Sports: Company participation to a Gymlib membership

    - Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave

    - Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow

    - Remote work: Hybrid policy balancing on-site and home office

    - Team building events organized every year

    Ready? Get your ticket to Malt 🪐 

    At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

    Informations complémentaires

    • Type de contrat : CDI
    • Lieu : Paris
    • Télétravail partiel possible