🪐 Discover our galaxy
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 700,000 talented freelancers with 70,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:
- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here! 🪐
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Key responsibilities ✨
Customer Onboarding on Malt Products: Guiding freelancers in creating profiles on the Malt platform and assisting with proposal formalisation.Administrative and Commercial Management:Act as the primary contact for administrative managers at key client accounts, ensuring smooth implementation of administrative and accounting processes.Oversee contracts and legal documentation for clients and freelance professionals.Manage day-to-day client administrative relations, including the acceptance of commercial proposals and oversight of ongoing projects.Prepare client quotes.Support client meetings on administrative and process-related topics, including preparation of materials, drafting meeting minutes, and following up on specific post-meeting actions.Administrative and Commercial Management:Monitor & coordinate any financial topics and administrative tasks that fall within the Customer Administration's scope or in collaboration with dedicated teams.Supporting any inquiries (internal or external) related to invoicing and supporting any billing discrepancies issues.Collaborate with Malt’s Finance team to support collections and cash recovery when necessary.Provide proactive support to clients and freelancers within the Customer Administration's scope & responsibilities.Process Improvement and Product Innovation:Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth.About you 🧑🚀
You have successful experience in administration / sales support (1-3 years)You master the invoicing processes of major accounts and have a good command of ExcelYou have very good interpersonal skills and are comfortable interacting with customersYou are proactive, organized and rigorousYou are comfortable in changing and dynamic environments where everything has to be builtYou are fluent in French and EnglishHow to join the mission? 🚀
First call with Mariana (in English), our Talent Acquisition Manager, to better understand your background and share more about this opportunity.First interview with the hiring manager to better understand the jobBusiness case to prepare and present Final interview with Edward, Head of Customer Care & Administration, to discuss our long-term visionMalt is the perfect space to thrive personally and professionally 💫
- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
- Equity: Every Malter is entitled to stock options
- Lunch vouchers (legal benefit): €9/day on your Swile card
- Transportation (legal benefit): 50% reimbursement (any type of transport)
- Healthcare insurance (legal benefit)
- RTT: From 8 to 12 days off per year
- Sports: Company participation to a Gymlib membership
- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
- Remote work: Hybrid policy balancing on-site and home office
- Team building events organized every year
Ready? Get your ticket to Malt 🪐
At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.
