Pre-Arrivals Assistant - CDD - Le Chable, Switzerland

About

Depuis 2014, nous transformons la location d’une maison de vacances en une expérience exceptionnelle alliant les plus belles propriétés du monde à un service sans pareil.

Dans des destinations mythiques ou inattendues, nous trouvons la maison parfaite pour chacun de nos voyageurs. Chaque séjour est soigneusement préparé, façonné et entièrement personnalisé, afin d'offrir une expérience véritablement sur-mesure.
Nous tissons des relations de confiance durables avec nos clients et réinventons les standards de la location de luxe pour créer des souvenirs qui perdurent bien au-delà du séjour.✨

Nos équipes sont l’ingrédient central de notre réussite. Elles conçoivent et construisent chaque voyage comme un projet unique. Nos équipes locales sillonnent le monde pour sélectionner les maisons les plus remarquables et assurent dans leur destination un accueil et un service inégalés.

Job Description

🎯 Role Overview

Bramble Ski, part of Le Collectionist, is seeking an exceptional Pre-arrival Concierge to assist in delivering unforgettable guest journeys across our Alpine destinations. You’ll play a pivotal role in ensuring every detail of our clients’ stay is flawlessly planned and executed before they arrive in resort.

From arranging private transfers to in-chalet massages and exclusive dining experiences, you will manage the full spectrum of pre-arrival services. This position requires a natural communicator with a strong sense of service, deep knowledge of luxury travel, and the ability to multitask with precision and care.

🧭 Key Responsibilities

1. Guest Journey Management

  • Liaise with clients pre-arrival to curate bespoke itineraries tailored to their preferences

  • Coordinate all aspects of a guest’s stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more

  • Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time

  • Communicate proactively with guests to answer questions, suggest services, and anticipate needs

2. Interdepartmental Coordination

  • Brief resort teams ahead of each arrival to ensure properties and services are fully prepared

  • Share confirmed itineraries and any special guest requests with on-site staff

  • Collaborate with in-resort concierges during the guest stay to ensure seamless delivery of services

3. Billing & Admin Management

  • Track and manage guest extras, ensuring services are paid directly or added to final billing with approval

  • Close and reconcile client extras and security/damage deposits post-departure

  • Ensure all relevant documentation is stored and updated in our internal systems

4. Feedback & CRM Management

  • Set up and manage the client feedback process post-departure

  • Record guest insights and feedback in the CRM to inform future service enhancements

  • Contribute to team reporting and performance reviews based on guest satisfaction

5. Content & Communication Support

  • Develop in-depth knowledge of our destinations, chalets, and service partners

  • Assist with creating resort-specific content for guest communication, blog articles, and internal guides

  • Contribute to marketing and social media efforts through content suggestions and insights from the field

6. General Support & Development

  • Support other members of the concierge and guest experience teams as needed

  • Help refine processes and tools for improving the pre-arrival journey

  • Participate in team meetings and destination updates to stay informed and aligned

Preferred Experience

  • Minimum 2 years’ experience in luxury hospitality, concierge services, or guest relations

  • Passionate about delivering outstanding service and crafting meaningful experiences

  • Fluent in spoken and written English; French is a strong advantage

  • Strong organisational skills and exceptional attention to detail

  • Comfortable working with CRMs, digital tools, and itinerary platforms

  • Excellent interpersonal and communication skills

  • Creative, proactive, and confident in a dynamic and fast-paced environment

  • A team player who thrives in both collaborative and independent roles

  • Solid understanding of luxury travel expectations and high-end clientele

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

Recruitment Process

  • HR Call with Lovisa or Celia (HR Coordinators)

  • Manager Interview with Elin or Hanna

Additional Information

  • Contract Type: Temporary (Between 6 and 8 months)
  • Location: Val De Bagnes
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