๐ Bachelor's or Master's degree
๐ Canton of Geneva
๐ For this job, the level required in French is Native/C2, English is C2
๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐๐ต๐ฎ๐ ๐๐ฒ ๐ฑ๐ผ ๐ฎ๐ ๐๐๐ฐ๐ฐ๐ฎ:
Lucca is a European HR software company that is expanding rapidly in Switzerland, and we want you to grow with us.
Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.
With 800+ experts based in Switzerland, France, Germany and Spain, and 8,700 clients across 140+ countries, weโre building on a strong foundation while accelerating our international footprint - driving forward with an average annual growth of 40%.
In Switzerland, weโre strengthening our presence in both French and German-speaking regions while fostering long-term partnerships. Join a growing team where you can make an impact, with the stability and support of strong cross-border collaboration.
๐ช๐ต๐ฎ๐ ๐ฎ๐ฏ๐ผ๐๐ ๐๐ผ๐๐ฟ ๐๐ฒ๐ฎ๐บ?
In order to continue our expansion in this market, we are looking for an HR Consultant & Project Manager to join our Customer Success team, currently composed of 9 people. You will report to the CS Manager in Switzerland.
๐ช๐ต๐ฎ๐ ๐๐ถ๐น๐น ๐๐ผ๐ ๐ฏ๐ฒ ๐ฑ๐ผ๐ถ๐ป๐ด?
- Onboarding and implementing new customers in Switzerland.
- Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
- "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Switzerland.
๐๐ฒ๐๐ฎ๐ถ๐น๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐๐ฎ๐๐ธ๐:
Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ผ๐ป๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด (๐ฝ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ถ๐บ๐ฝ๐น๐ฒ๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป)
- Satisfy a wide variety of customers in often complex and high-stakes deployments (SME as well as Large Accounts).
- Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
- Ensure that the deployment is completed on time and on budget as stipulated in the contract.
- Gather the customer's initial needs and suggest an appropriate response.
- Adapt our software to the customerโs local context in Switzerland.
- Train the administrators to use our software in total autonomy.
- Ensure the Go-live and the follow-up during the first weeks of use.
- Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)
๐๐ผ๐น๐น๐ผ๐-๐๐ฝ ๐ผ๐ณ ๐๐ฒ๐ ๐๐ฐ๐ฐ๐ผ๐๐ป๐๐ (๐๐๐ฝ๐ฝ๐ผ๐ฟ๐, ๐ฎ๐ฐ๐ฐ๐ผ๐๐ป๐ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐)
- Keep a close eye on the satisfaction of your most important customers.
- Support these customers in case of level 2 issues.
- Carry out post-implementation check-ups.
- Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation)
- Be proactive in presenting new products that may address a customer's past issues.
๐๐ผ๐ป๐๐ฟ๐ถ๐ฏ๐๐๐ถ๐ผ๐ป ๐๐ผ ๐๐ต๐ฒ ๐น๐ผ๐ฐ๐ฎ๐น๐ถ๐๐ฎ๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐ฐ๐ผ๐ป๐๐ถ๐ป๐๐ผ๐๐ ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐ ๐ผ๐ณ ๐๐ต๐ฒ ๐๐ฆ ๐ฎ๐ฐ๐๐ถ๐๐ถ๐๐ ๐ถ๐ป ๐๐๐ฐ๐ฐ๐ฎ, ๐ฆ๐๐ถ๐๐๐ฒ๐ฟ๐น๐ฎ๐ป๐ฑ
- Participate in numerous cross-functional side projects.
- Adapt our offer and strengthen the market-fit of our solutions for the Swiss market.
- Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
- Contribute to the continuous improvement of the business in Switzerland by going beyond your main tasks.
- Follow and participate in some projects from the pre-sales phase, supporting the sales team.
- Demonstrate autonomy and initiative in our agile mode of operation.
