Junior Customer Success Consultant

About

A propos

Mirakl est le leader des solutions logicielles pour le e-commerce. Nous offrons aux entreprises une suite unique de solutions leur permettant de transformer en profondeur leur e-commerce et de stimuler une croissance durable et rentable.

Depuis 2012, Mirakl accompagne les acteurs B2C et B2B avec une technologie de pointe, sécurisée et évolutive, pour :

Digitaliser leurs activités et élargir leur offre via la marketplace ou le dropship,

Simplifier la gestion des catalogues et des paiements fournisseurs, améliorant ainsi l’efficacité opérationnelle,

Augmenter la rentabilité grâce au retail media.

Nous nous engageons également à créer un environnement inclusif et collaboratif, où chaque collaborateur peut s’épanouir et contribuer pleinement à notre réussite commune.

Chiffres clés

  • Fondée en 2012 et membre du French Tech Next40.

  • +750 collaborateurs représentant plus de 40 nationalités à travers le monde.

  • +450 clients B2C et B2B répartis dans plus de 40 pays, parmi lesquels Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M et Sonepar.

  • Levée de fonds en Série E de 555 millions de dollars, portant sa valorisation à plus de 3,5 milliards de dollars.

  • +9 bureaux dans le monde : Paris, Barcelona, Bordeaux, Boston, London, München, New York, Sydney, Tokyo.

Nos valeurs

Travailler chez Mirakl, c’est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et bienveillants. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes – et Mirakl dans son ensemble – si uniques et dynamiques.

Chez Mirakl, nous adoptons 5 valeurs conçues pour orienter la manière dont nos équipes collaborent et interagissent les unes avec les autres :

💡 Work Hard Together : Nous croyons en l’importance du travail d’équipe et de la collaboration comme fondements de notre succès.

🏆 Get Things Done : Nous privilégions l’action et l’efficacité pour atteindre des résultats impactants.

🚀 Go Above & Beyond : Nous relevons les défis avec proactivité et visons toujours l’excellence.

🎓 Succeed Through Expertise : Le partage des connaissances et l’apprentissage continu sont au cœur de notre culture.

🤝 Satisfy & Empower Clients : Nous sommes engagés à assurer la réussite de nos clients.

Au quotidien, ces valeurs se traduisent par des actions concrètes qui guident notre manière de travailler, de progresser et de nous connecter les uns aux autres.

Job Description

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Junior Customer Success Consultant B2C to join our Paris office.

Your impact

You have a strong impact on Mirakl growth in this territory managing a portfolio of key B2C clients in this region: either newly signed or live clients like MediaMartk Saturn, Adeo, Boulanger, Teknosa…

During the project phase, you:

  • Help your clients understand the Marketplace model and key success factors, define the right organization and anticipate the impact on the existing organization,
  • Conduct tailored workshops for our clients' key business owners - mainly C- level – to prepare for their successful Marketplace launch,
  • Grasp your clients' vision and main challenges to adapt the workshops' content/approach and understand their organization to make sure all the right people will be participating,
  • Work closely with your clients to set up a sharp commercial action plan and implement the right KPIs to drive efficiently the Marketplace activity,
  • Train your clients in the use and optimization of the platform and the onboarding process,
  • Set up regular contact with your clients' main point of contact and make sure the project stays on track until the "Go live",
  • Collaborate with other members of the Mirakl team to have the global vision, both Business and IT, and raise any problem/concern if needed.

During the run phase (once the Marketplace has been launched), you:

  • Build personalized action plans with every client and follow their implementation,
  • Define and analyze the right KPIs to boost your clients’ performance,
  • Set up an adapted product and seller strategy: seller selection and profiles, product priorities, etc.,
  • Provide strategic and relevant recommendations and growth drivers to the Marketplace teams and C-levels,
  • Share case studies and data that can be useful to the client,
  • Analyze new e-commerce trends and do benchmarks on the leading Marketplaces in the world.

You also have the opportunity to take on cross functional projects such as becoming a SME (subject matter expert) and work with other internal teams e.g. product/labs or with partners e.g. external companies within our ecosystem.

You are able to adapt to very different company cultures and create solid business relationships with stakeholders at our clients’, who sometimes will have to be challenged and convinced. You possess an entrepreneur spirit and aim at contributing significantly to Mirakl’s growth.

Your profile

  • Graduated a Master’s Degree in Business or Engineering,
  • A first experience is recommended, ideally in a Marketplace or Consulting,
  • An appetite for e-commerce,
  • Dynamic, autonomous, pro-active, you pay attention to detail and love challenges,
  • Excellent communication and presentation skills,
  • Strong client-facing and project management skills,
  • Highly business-driven individual with strong analytical skills who thrives in fast-paced dynamic environments,

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

Additional Information

  • Contract Type: Full-Time
  • Location: Paris
  • Education Level: Master's Degree
  • Possible partial remote