Enterprise Account Manager

About

A propos

Mirakl est le leader des solutions logicielles pour le e-commerce. Nous offrons aux entreprises une suite unique de solutions leur permettant de transformer en profondeur leur e-commerce et de stimuler une croissance durable et rentable.

Depuis 2012, Mirakl accompagne les acteurs B2C et B2B avec une technologie de pointe, sécurisée et évolutive, pour :

Digitaliser leurs activités et élargir leur offre via la marketplace ou le dropship,

Simplifier la gestion des catalogues et des paiements fournisseurs, améliorant ainsi l’efficacité opérationnelle,

Augmenter la rentabilité grâce au retail media.

Nous nous engageons également à créer un environnement inclusif et collaboratif, où chaque collaborateur peut s’épanouir et contribuer pleinement à notre réussite commune.

Chiffres clés

  • Fondée en 2012 et membre du French Tech Next40.

  • +750 collaborateurs représentant plus de 40 nationalités à travers le monde.

  • +450 clients B2C et B2B répartis dans plus de 40 pays, parmi lesquels Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M et Sonepar.

  • Levée de fonds en Série E de 555 millions de dollars, portant sa valorisation à plus de 3,5 milliards de dollars.

  • +9 bureaux dans le monde : Paris, Barcelona, Bordeaux, Boston, London, München, New York, Sydney, Tokyo.

Nos valeurs

Travailler chez Mirakl, c’est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et bienveillants. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes – et Mirakl dans son ensemble – si uniques et dynamiques.

Chez Mirakl, nous adoptons 5 valeurs conçues pour orienter la manière dont nos équipes collaborent et interagissent les unes avec les autres :

💡 Work Hard Together : Nous croyons en l’importance du travail d’équipe et de la collaboration comme fondements de notre succès.

🏆 Get Things Done : Nous privilégions l’action et l’efficacité pour atteindre des résultats impactants.

🚀 Go Above & Beyond : Nous relevons les défis avec proactivité et visons toujours l’excellence.

🎓 Succeed Through Expertise : Le partage des connaissances et l’apprentissage continu sont au cœur de notre culture.

🤝 Satisfy & Empower Clients : Nous sommes engagés à assurer la réussite de nos clients.

Au quotidien, ces valeurs se traduisent par des actions concrètes qui guident notre manière de travailler, de progresser et de nous connecter les uns aux autres.

Job Description

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for an Enterprise Account Manager.

Your Impact:

As the Sr. Account Manager, you will be responsible for the commercial growth of your assigned territory. Management of this portfolio will include the following key priorities:

  • Management of planned renewals within the fiscal year;
  • Manage pipeline of upsell/cross-sell opportunities within assigned territory against an annual sales quota;
  • Partner with Customer Success to mitigate commercial risk and prevent churn

You will be responsible for creating strategic partnerships with internal stakeholders such as Sales, Customer Success, Finance, Operations and Legal organizations to uncover expansion and upsell opportunities, to secure every renewal within your portfolio, and to update terms as necessary. You will need to balance potential growth with attrition risk in order to strategize commercial approaches with the goal of establishing successful long term commercial contracts with our customers.

What you will do at Mirakl:

  • Develop and execute win/win negotiation strategies for account contract renewals that maximize contract value while protecting and enhancing customer relationships
  • Partner with Customer Success, Finance, Rev Ops & Legal to develop a clear renewal strategy for each customer based on data driven decisions
  • Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities throughout the contract lifecycle.
  • Own, drive and manage the renewals process in collaboration with the account team, including but not limited to identifying customer requirements, uncovering roadblocks, and understanding customer processes to drive renewal to on-time closure
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required
  • Accurately maintain/update a rolling 120 day forecast of renewals in your territory while ensuring any uncovered risk is clearly communicated in order to develop resolution strategies

What Mirakl is looking for in a Candidate:


  • 5+ years of demonstrated success in a SaaS Sales, Account Management or Renewals

  • Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level

  • Strong process management, financial acumen, operations acumen

  • Demonstrated success in closing complex, multi-year deals

  • Historical success in exceeding revenue goals

  • Excellent verbal/written/analytical skills necessary.

  • Experience with enterprise CRM or customer service applications

  • Bachelor's Degree required

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

Additional Information

  • Contract Type: Full-Time
  • Location: Boston
  • Education Level: Bachelor's Degree
  • Experience: > 5 years
  • Possible partial remote