Enterprise Account Manager (UK/Nordics market)

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for an Enterprise Account Manager to be based in London.

2 main missions :

• Generates sales for a portfolio of accounts to reach his/her up-sell and cross-sell sales target
• Anticipates and manages contract renewals within its customer portfolio to secure future revenues and prevent churn

Main Duties:

• Manage a portfolio of existing customers across the UKI and Nordics regions
• Develop account plans for each key customer to identify growth opportunities.
• Identify new sales opportunities within existing accounts to drive additional value.
• Manage the end-to-end sales process for upsell and cross-sell opportunities, including identification, qualification, engagement, negotiation, and contract signing.
• Oversee renewals to ensure long-term satisfaction and retention.
• Participate in monthly and quarterly business reviews to assess opportunities, mitigate churn risks, and create actionable plans.
• Collaborate closely with client success and sales teams to implement action plans effectively.
• Stay updated on new product enhancements to effectively communicate value to customers

Requirements:

The ideal candidate will have:

• A minimum of 5 + years of experience in a closing role as an Account Executive or Account Manager at a SaaS company is required.
• Master's degree in Business, Marketing or Finance
• Able to manage complex enterprise sales as well as transactional sales
• Demonstrated successful history of closing complex deals
• Strong understanding of business practices and industry trends
• Comfortable with conceptual selling while still able to demonstrate ROI
• Demonstrated work ethic and consistent over-achievement
• Excellent verbal/written skills necessary.
• Fluency in English to a native or near-native standard is essential for this role
• Having proficiency in another European language would be a beneficial additional skill.

Benefits and Perks:

At Mirakl, we believe in creating a supportive and rewarding environment for our employees. Here are some of the perks you’ll enjoy when you join our team:

• Annual Leave: 25 days of annual leave plus bank holidays
• Private Healthcare: Comprehensive coverage through AXA to ensure your health and well-being.
• Pension Plan: Competitive pension contributions with a 5% employer match through Next.
• Commuter Benefits: Reimbursement of 50% of the monthly cost of public transportation via TFL to make commuting easier.
• Meal Card: Meal Card: £8 is allocated to your Edenred card for each working day to support your lunch expenses. This amount is funded with a £4 contribution from Mirakl and £4 through salary sacrifice.
• Sick Leave & Family Events: 5 sick days per year + 100% paid sick leave (with GP’s note) for the first 30 days; additional leave for weddings and bereavement.
• Parental Benefits: 16 weeks fully paid maternity leave, 1 month fully paid leave for the second parent, and 2 child sick days per year.
• Flexible Working: A hybrid work policy to support work-life balance, with team days in the office and remote working flexibility.

***The ideal candidate for this role will be based in London and willing to adhere to our hybrid work policy. This includes working from the office three days per week and two days remotely, with the exception of Tuesdays, which are designated as team days in the office.***

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.