Manager, Customer Success Consultant (B2C)

About

A propos

Mirakl est le leader des solutions logicielles pour le e-commerce. Nous offrons aux entreprises une suite unique de solutions leur permettant de transformer en profondeur leur e-commerce et de stimuler une croissance durable et rentable.

Depuis 2012, Mirakl accompagne les acteurs B2C et B2B avec une technologie de pointe, sécurisée et évolutive, pour :

Digitaliser leurs activités et élargir leur offre via la marketplace ou le dropship,

Simplifier la gestion des catalogues et des paiements fournisseurs, améliorant ainsi l’efficacité opérationnelle,

Augmenter la rentabilité grâce au retail media.

Nous nous engageons également à créer un environnement inclusif et collaboratif, où chaque collaborateur peut s’épanouir et contribuer pleinement à notre réussite commune.

Chiffres clés

  • Fondée en 2012 et membre du French Tech Next40.

  • +750 collaborateurs représentant plus de 40 nationalités à travers le monde.

  • +450 clients B2C et B2B répartis dans plus de 40 pays, parmi lesquels Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M et Sonepar.

  • Levée de fonds en Série E de 555 millions de dollars, portant sa valorisation à plus de 3,5 milliards de dollars.

  • +9 bureaux dans le monde : Paris, Barcelona, Bordeaux, Boston, London, München, New York, Sydney, Tokyo.

Nos valeurs

Travailler chez Mirakl, c’est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et bienveillants. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes – et Mirakl dans son ensemble – si uniques et dynamiques.

Chez Mirakl, nous adoptons 5 valeurs conçues pour orienter la manière dont nos équipes collaborent et interagissent les unes avec les autres :

💡 Work Hard Together : Nous croyons en l’importance du travail d’équipe et de la collaboration comme fondements de notre succès.

🏆 Get Things Done : Nous privilégions l’action et l’efficacité pour atteindre des résultats impactants.

🚀 Go Above & Beyond : Nous relevons les défis avec proactivité et visons toujours l’excellence.

🎓 Succeed Through Expertise : Le partage des connaissances et l’apprentissage continu sont au cœur de notre culture.

🤝 Satisfy & Empower Clients : Nous sommes engagés à assurer la réussite de nos clients.

Au quotidien, ces valeurs se traduisent par des actions concrètes qui guident notre manière de travailler, de progresser et de nous connecter les uns aux autres.

Job Description

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Manager, Customer Success Consultant.

Your Impact:

As we continue to expand our UK & Nordics operations, we are seeking an experienced Manager, Customer Success Consultant to focus on go-to-market strategy and growth consulting for our UK & Nordics B2C clients. Equipped with strong business expertise and excellent communication skills, the Manager, Customer Success Consultant will assist Mirakl clients in defining their marketplace model and strategy. You will provide distinctive insights to enterprise corporations across various market specializations and ensure they can deploy effective tactics within the marketplace arena.

What you will do at Mirakl:

  • Build and grow a team of top-performing consultants with world-class expertise on helping customers implement complex enterprise SaaS products and thrive post launch
  • Build strong relationships with senior stakeholders within our clients' organisations and be identified as a key strategic advisor. Formulate Quarterly Business Reviews to key executive stakeholders outlining performance, opportunities for growth and potential blockers.
  • Lead by doing on top strategic accounts by becoming an expert on the platform and helping your teams provide on the spot recommendations when it comes to improving their strategy and operational processes

What Mirakl is looking for in a Candidate:

  • Bachelor's degree, Master's degree a plus.
  • 10+ years of operating experience inside a Direct to Consumer company and/or experience working as a Management Consultant.
  • A strong background in eCommerce is essential, and consulting experience would be a plus.
    • Experience with eCommerce strategies and procurement processes. Specific knowledge in marketplace business models is a plus.


  • Previous experience as a team lead or hands-on coach would be beneficial.

  • Strong communication skills, demonstrated ability to present to executives, drive consensus, and champion change.

  • The ability to adapt to different company cultures and create solid business relationships with key stakeholders within our clients' organisations.

  • Ability to adapt and navigate large client organisations and create strong business relationships with client key stakeholders.

  • Travel required to be on-site with the clients (~30%)

*** The ideal candidate will be required to work from our Soho office three days per week, with the option to work from home two days a week. However, Tuesdays are designated as team days and must be spent in the office.***

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

Additional Information

  • Contract Type: Full-Time
  • Location: London
  • Education Level: Master's Degree
  • Experience: > 10 years
  • Possible partial remote