People Operations Specialist, Service Delivery & Technology

About

A propos

Mirakl est le leader des solutions logicielles pour le e-commerce. Nous offrons aux entreprises une suite unique de solutions leur permettant de transformer en profondeur leur e-commerce et de stimuler une croissance durable et rentable.

Depuis 2012, Mirakl accompagne les acteurs B2C et B2B avec une technologie de pointe, sécurisée et évolutive, pour :

Digitaliser leurs activités et élargir leur offre via la marketplace ou le dropship,

Simplifier la gestion des catalogues et des paiements fournisseurs, améliorant ainsi l’efficacité opérationnelle,

Augmenter la rentabilité grâce au retail media.

Nous nous engageons également à créer un environnement inclusif et collaboratif, où chaque collaborateur peut s’épanouir et contribuer pleinement à notre réussite commune.

Chiffres clés

  • Fondée en 2012 et membre du French Tech Next40.

  • +750 collaborateurs représentant plus de 40 nationalités à travers le monde.

  • +450 clients B2C et B2B répartis dans plus de 40 pays, parmi lesquels Airbus, Toyota Material Handling, Galeries Lafayette, Carrefour, Decathlon, Maisons du Monde, Leroy Merlin, H&M et Sonepar.

  • Levée de fonds en Série E de 555 millions de dollars, portant sa valorisation à plus de 3,5 milliards de dollars.

  • +9 bureaux dans le monde : Paris, Barcelona, Bordeaux, Boston, London, München, New York, Sydney, Tokyo.

Nos valeurs

Travailler chez Mirakl, c’est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et bienveillants. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes – et Mirakl dans son ensemble – si uniques et dynamiques.

Chez Mirakl, nous adoptons 5 valeurs conçues pour orienter la manière dont nos équipes collaborent et interagissent les unes avec les autres :

💡 Work Hard Together : Nous croyons en l’importance du travail d’équipe et de la collaboration comme fondements de notre succès.

🏆 Get Things Done : Nous privilégions l’action et l’efficacité pour atteindre des résultats impactants.

🚀 Go Above & Beyond : Nous relevons les défis avec proactivité et visons toujours l’excellence.

🎓 Succeed Through Expertise : Le partage des connaissances et l’apprentissage continu sont au cœur de notre culture.

🤝 Satisfy & Empower Clients : Nous sommes engagés à assurer la réussite de nos clients.

Au quotidien, ces valeurs se traduisent par des actions concrètes qui guident notre manière de travailler, de progresser et de nous connecter les uns aux autres.

Job Description

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.

Your Impact:

Work within the global “engine room” of HR, combining service design, systems operations, and AI‑powered automation to deliver a consistent, high‑quality employee experience worldwide.

Be accountable to and support global service models and the HRIS as the single source of truth—integrating with systems like Anaplan and regional payroll/benefits—while enforcing data privacy, residency, and access controls (e.g., GDPR and local labor laws).

Standardize core lifecycle processes with smart local adaptations, act as the regional product owner for the HR tech stack to ship automations and copilots that improve data quality and cycle times, and partner with People Leadership and regional teams to use metrics for friction‑spotting, roadmap prioritization, and change management.

What you will do at Mirakl (Essential Functions /Duties and Responsibilities):

  • AI Innovation & Problem Solving: support privacy‑first AI across service delivery, systems, and analytics; prioritize high‑ROI use cases (deflection, routing, data quality), build copilots with guardrails, and set evaluation/rollback standards.
  • Systems Operations & Integrations: steward the HR tech stack; run secure, reliable integrations (HRIS ↔ ATS/Payroll/IT/Finance/Security) and own regional data governance, RBAC, audits, releases, and change control.
  • Compliance & Risk: ensure local data compliance and reporting with a global mindset; manage evidence, control mapping, remediation, and enforce data safeguards.
  • Stakeholder & Program Management: drive cross‑functional roadmaps with agile practices; document clearly, lead change management, and align People Leadership, TA, IT/Security, and regional stakeholders.
  • Service Delivery KPIs: monitor and improve CSAT, first‑contact resolution, backlog aging, and cycle times; operate an AI‑supported knowledge base and self‑service flows.
  • Process Standardization: standardize core lifecycle processes (hire, change, leave, offboarding) globally with smart local adaptations and seamless handoffs.

What Mirakl is looking for in a candidate (Education & Experience Required):


  • 5+ years in People Operations/HR Operations with 3+ years administering an HRIS and related tools.

  • Demonstrated success running a tiered service model with SLAs and case management.

  • Hands-on experience using/implementing with one or more: Workday, SuccessFactors, Oracle HCM, BambooHR, Greenhouse/Lever, ServiceNow HRSD/Zendesk/Jira, DocuSign/Adobe Sign, Okta/OneLogin, payroll/benefits platforms.

  • Solid understanding of data privacy, access controls, and audit requirements (GDPR/CCPA, SOC 2/ISO).

  • Proficiency in building workflows, approvals, and integrations; comfort with APIs, SSO/SCIM concepts.

  • Strong analytical skills; able to build dashboards and translate insights into action (Looker/Tableau/Power BI or similar).

  • Excellent communication and stakeholder management; able to simplify complexity and enable adoption.

Below you will find the reasonably estimated annual compensation range for this role. This range includes a base salary and, where applicable, a variable incentive (e.g.,bonus or commission) tied to the role. Your starting compensation within this range will be based on your relevant skills, and experience and education, with any future adjustments informed by role scope, performance, and internal pay equity. In addition, Mirakl offers a wide range of competitive benefits including health, dental, 401(k) match plan, commuter, and PTO. Find out more about our benefits here.

Pay Range

$90,000$114,000 USD

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.

Additional Information

  • Contract Type: Full-Time
  • Location: Boston
  • Experience: > 5 years
  • Possible partial remote