CSM - Customer Success Manager - German (Hybrid or Full remote)

About

🌱 Brevo helps businesses fully cultivate more meaningful long-term customer relationships to empower them to grow and realize their most ambitious dreams.

Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform thanks to intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.

Today, more than 500k users around the world count on Brevo to power their sales and marketing engines, with more than 3.5 millions emails sent every day from our platform.

They have a team of more than 750+ employees representing over 67 nationalities spread across 9 offices located in Paris, Berlin, Sofia, Wien, Noida, Bengaluru, Toronto, Seattle and New York. This diversity is one of their greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.

At Brevo, you’ll find:

  • A culture based on caring, diversity, challenges, and strong collaboration

  • A progressive and happy working environment

  • International team building events (last year was in Marrakech)

    *A state-of-the-art office in the heart of Paris OR Berlin OR Sofia OR Noida OR Bengaluru OR Austin

Brevo is the product of the diversity in terms of backgrounds, nationalities, gender and disability. They are committed to the integration of people with special conditions, and they process all applications in accordance with main principles of non-discrimination.

Job Description

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.

As a Customer Success Manager at Brevo, you’ll engage in strategic discussions with our clients, provide expert product recommendations, and drive customer success by fostering deep, consultative relationships. You’ll have the chance to work with a portfolio of enterprise-level customers, managing complex accounts and providing valuable product insights.

For this position, we're opened to candidates who are based in Germany and willing to come to our Berlin's office from times to times during the year, to gather with the team and enjoy our workplace.

As a Customer Success Manager, you will:

  • Establish critical goals and KPIs, and work closely with clients to ensure they achieve them.
  • Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn.
  • Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo.
  • Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them.
  • Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team.
  • Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders.
  • Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success.
  • Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework.

    • What will contribute to your success:

  • You have a Customer-centric focus
  • At least 3 years of relevant work experience in CSM or Digital Marketing
  • Strong ability to understand, manage and drive customers' needs and marketing strategy
  • Proven track record of sustained target achievement
  • Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
  • Proactive, autonomous, and efficient
  • You are Data-driven and a Team Player

    • What we offer you:

  • The chance to join an international and collaborative scale-up environment in a hyper-growth context
  • 30 days of vacation
  • Fully paid Urban Sports Club M Membership
  • Budget to subsidize various expenses like Lunch, Internet and well-being activities
  • Budget to support your workspace at home
  • Language learning with Babbel app!
  • Subsidized BVG ticket for public transportation
  • Second parent leave: 1 month of fully paid leave
  • Global company offsite and inter-office trips
  • A modern and very cool Office with a dedicated gaming room for relaxation and fun!
  • 2 Days Home Office 
  • Free fruits & drinks
  • Pizza Wednesday, Monthly breakfast & many events and fun activities
  • Learning & development opportunities
  • Social, green and rainbow alliance committees to take care of environmental and social matters
  • and much more!

    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

    Additional Information

    • Contract Type: Full-Time
    • Location: Berlin
    • Possible full remote
    Apply Now

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