Operations Manager - US Clinical Hubs Expansion

Wandercraft is looking for a dynamic and highly motivated Operations Manager to lead the expansion of our hubs across the US. The company has opened its first hub, a PT-owned clinic to deliver Atalante X treatment and patient trainings for Eve. in NYC in 2025. It now intends to replicate this pioneering model, opening multiple hubs across the US over the next couple of years.

Reporting to the VP Business Development US & Americas, this role is a hybrid of strategic planning and hands-on execution, requiring strong project management, operational expertise, and relationship-building skills. It is an extraordinary multidisciplinary position: you’ll be instrumental in partnering with Market Access and collaborating with internal (finance, marketing, clinical, HR, IT) and external stakeholders to launch and sustain new clinics and retail spaces that reflect our brand values of community, hospitality, and innovation. Hubs are more than a distribution channel: they are our proxy to patients, our reason to be as a company.

You’ll be responsible for taking each location from concept to opening day and setting them up for success post-launch to redefine rehabilitation care in the US. You will need to spend significant time at our NYC flagship hub to fully immerse yourself in our branding and culture, and to replicate it successfully in other locations. You will also expected to travel extensively on site to each hub, spending any required amount of time there to ensure success in the form of fully operational, market serving hubs.

You’re comfortable managing timelines, budgets, and vendors as well as willing to do physical tasks such as painting, building furniture, lifting heavy objects, and using power tools. You bring creativity and a sharp eye for design, ensuring the clinics and exoskeleton showrooms feel welcoming, professional, and aligned with the Wandercraft and Walk In clinic brands.

You have a knack for breaking down large, ambiguous problems into clear, actionable steps. You thrive in environments where you can take initiative and build from the ground up, and solve unexpected challenges with creativity and efficiency.

Roles & Responsibilities

Project Management

• Lead and manage multiple project plans from concept through launch,

• Coordinate and negotiate with contractors, landlords, and vendors to stay on time and on budget,

• Streamline project workflows and introduce scalable systems for repeatable success,

• Monitor timelines, KPIs, and budgets across multiple hub projects and disseminate project progress to all relevant stakeholders.

Team & Stakeholder Collaboration

• Partner with internal teams (clinical, marketing, finance, HR, IT) and external partners (real estate agents, contractors, landlords),

• Work with the clinical team to ensure clinics meet clinical, regulatory, and accessible standards,

• Provide status updates to relevant internal stakeholders and management,

• Collaborate with Finance to manage and maintain operating budgets for new hubs. Identify opportunities for cost efficiencies.

Expansion & Launch Ownership

• Lead end-to-end execution for new hub locations: geographic market research, location scouting, buildout, vendor coordination, and handoff,

• Create launch timelines, manage CapEx budgets, and ensure compliance with local regulations,

• Responsibility of the capital spending for each implementation project (budget over $1M). You will be expected to negotiate hard on behalf of the company!

• Travel to prospective hub locations (4-6 weeks per location) to manage on-site set up.

• Balance big-picture planning with hands-on tasks.

Office & Infrastructure Setup

• Manage purchasing, delivery, and installation of clinical and office equipment,

• Coordinate utilities, IT, facility services, and communication with landlords,

• Hire and onboard office managers, ensuring smooth handoff to each hub team, and provide ongoing management from NY location,

• Provide hands-on support for the organization of each new hub, including but not limited to painting, assembling furniture, and using power tools,

• Ensure accessibility and ADA compliance for each location,

• Set an inclusive workplace culture across all hubs to foster a sense of community.

Post-Launch Operations

• Develop and refine SOPs to support daily hub activity. Standardize best practices across hubs to ensure consistency and quality,

• Conduct site visits, operational audits, and ongoing optimization of processes,

• Act as a resource to hub teams and troubleshoot issues as they arise,

• Gather feedback from patients and hub teams. Conduct postmortems to identify learnings and drive ongoing improvements.