Position Overview:
We’re looking for a Team Lead to manage and grow our team of 6 Account Managers, who are responsible for driving expansion, retention, and client satisfaction across our existing customer base.
You’ll lead a team focused on developing high-value, long-term relationships with customers across France and Europe. You’ll also contribute strategically by identifying revenue growth opportunities, optimizing team performance, and working cross-functionally to enhance customer success.
This is a key leadership role where customer-centricity meets commercial performance.
Your responsibilities:
As Team Lead – Account Management, you will:
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Lead, coach, and develop a team of Account Managers, ensuring their success and growth;
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Oversee portfolio strategy, assigning accounts and setting priorities across Midmarket and SMB segments;
- Monitor and optimize expansion MRR and retention KPIs, driving portfolio growth;
- Join or support in strategic account conversations, renewals, and upsell negotiations;
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Collaborate with Customer Success, Sales, and Product to align efforts and deliver a seamless customer experience;
- Track performance and maintain operational excellence via CRM (Salesforce);
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Drive process improvements and best practices across account management workflows.
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Ensure recruitment of best in class Account Managers to support the growth of the team, in collaboration with our talent acquisition team
About You:
- We’re looking for someone who is both a strategic thinker and a hands-on leader:
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+5 years of experience in B2B SaaS account management or customer success, with a proven track record managing an existing portfolio and driving revenue expansion.
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Previous experience leading or mentoring a team is mandatory.
- Experience working with technical SaaS products, especially API-based solutions.
- Strong business acumen with a consultative approach to sales.
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You are both a skilled communicator and negotiator, able to articulate value and secure deals.
- Fluency in French and English is mandatory; another European language is a plus.
- You have a builder mindset and are comfortable with evolutive processes.
- You are optimistic, empathetic, and a collaborative team player.
Why Join Yousign?
- We take ownership - nothing is “not our job”
- We learn fast, then adapt even faster
- We fuel instinct with data
- We build success through alignment
- We keep it simple
- We are pragmatic hybrid workers
Perks & Benefits
- A dynamic European scale-up with a product-led culture;
- A team that values autonomy, alignment, and impact, guided by OKRs;
- Regular team events, annual company offsites, and a caring work environment;
- Excellent perks: lunch vouchers, moka.care (mental health), one charity day per year, great health & life insurance, learning & development budget, and more.
Recruitment Process
1️⃣ Intro call with Laila, Talent Acquisition Manager – 30 min
2️⃣ Interview with Sara, Sales Director – deep dive into leadership & sales experience – 45 min
3️⃣ Case study presentation – showcase your strategic approach and team leadership – 1 hour
4️⃣ Final conversation with Fanny, CRO – culture fit & vision alignment – 30 min
Equal Opportunity at Yousign 🌈
At Yousign, we’re committed to diversity, equity, and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.
