Customer Care Officer - German speaker(F/M/X)

À propos

Chez Yousign, nous réinventons l'expérience de signature électronique grâce à une solution SaaS rapide, légale et sécurisée, 100% européenne. 🖊⚡

Fondée en 2013 à Caen par Luc Pallavidino et Antoine Louiset, notre scale-up est présente principalement en France 🇫🇷, en Italie 🇮🇹 et en Allemagne 🇩🇪 !

Notre objectif ? Devenir le leader européen de la signature électronique en permettant aux indépendants, TPE, PME et ETI, de simplifier leurs flux de travail. 🤸‍♀️

🚀 Pour cela, nous mettons toutes les chances de notre côté :

  • 2019: nous intégrons eFounders, l'un des meilleurs start-up studio SaaS en Europe,

  • 2021: nous levons 30 millions d’euros auprès de eFounders et Lead Edge Capital, déjà connus pour avoir investi dans BlaBlaCar, Asana, Zoom, Spotify ou encore Uber.

Nous proposons deux solutions de signature électronique :

  • une web application, prête à l’emploi et accessible de n’importe où,

  • une API (interface de programmation d'application), qui s’intègre facilement dans les logiciels métiers.

Un peu de chiffres ?

À ce jour, Yousign, ce sont :

  • plus de 200 yousigners en présentiel dans nos bureaux de Paris et de Caen ou en télétravail total (+40% des salariés) 👦 💻

  • plus de 25 000 clients qui nous font confiance quotidiennement 🤝

  • plus de 4 millions de signatures chaque mois 🔝

  • un magnifique taux de croissance annuel, qui fait de nous la scale-up de signature électronique la plus performante d'Europe 💪

Descriptif du poste

Your Missions

As a Low touch Support agent, you will be in direct contact with French & German customers and prospect, proposing solutions to provide them the support they need. You will be responsible for closing our application prospects & existing customers and support them during throughout their journey. Your missions will be :

Support 

  • Assist prospects with Yousign’s SaaS application adhering to Service Level Agreements (SLAs) for response and resolution times

Closing

  • Develop and close small deals with prospect & existing customers

Retention

  • Develop and implement strategies to reduce churn

Relationship Management

  • Assist our low-tier customers during their journey
  • Follow-up on renewals

Who are you ?

Feel like applying ? Here are the main skills that will help you thrive as Yousigns’ next Customer Care Officer - German speaker (F/M/X) :

  • You already have 1+ year of experience working closely with a large base of customers, ideally in Customer Care or Customer Support and are able to negotiate with them
  • You have strong analytical and redactional skills, helping you understand and manage our customer's needs
  • You are autonomous, team-player and willing to evolve in a fast-paced environment
  • You speak fluent English and French & German
  • Having experience working with Salesforce is a strong “nice to have”

However, If you don't match all of those criteria, no worry ! You can still apply and let us know how you will be a good fit for the position, our Talent Acquisition team will have a close look at your application.

What will you find at Yousign ?

  • A dynamic scale-up that puts people first
  • A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
  • Top-notch work culture and methods
  • Regular team events and bi-annual company meetings
  • Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more!

Equal Opportunity at Yousign

At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. 🟰💰

Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together! 🌈✨

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Paris
  • Expérience : > 1 an
  • Télétravail ponctuel autorisé
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